Payment Request Overview
Learn about this very important piece of the claiming puzzle.
Last updated
Learn about this very important piece of the claiming puzzle.
Last updated
If you are using Maica to help automate your claiming processes, Payment Request
records are going to be part of your day-to-day work. If you are not using Maica in a claiming capacity, then Payment Request
records will not be created and you can move on to the next section of this Knowledge Base!
Put very simply, the Payment Request
record represents an attempt to claim a specific amount of money (the Claimed Amount
) from PRODA. These records will be dynamically created, regardless of your nominated Claim Method (API or BPR File), however, the Claim Method
will impact how these Payment Request
records are updated with the resulting claim information, i..e Status
and Paid Amount
. More on all that is in the article below.
A Payment Request
record is where you can find the following information and functionality:
Claimed Amount and Date
Paid Amount and Date
NDIS Claim Information (NDIS Reference, Claim Reference, Last Sync Date (API only))
Claimed Support Item
Error Details / Rejection Reason (if rejected)
Related ABA Export record
The table below summarises the key fields you will find on the Payment Request
record.
Field | Description |
---|---|
The table below breaks down each Payment Request
Status
value and how it is managed.
Not all Payment Request
records that are submitted to PRODA as part the BPR File Claiming process are successful. You will at times receive an error in your BPR Response file where you may need to address the issue directly within PRODA.
In this scenario, once you have made the necessary updates in PRODA, you then need to Cancel the existing Payment Request
in Salesforce to support reclaiming. You can do this by simply by clicking the Cancel Quick Action in the Payment request record header.
Once you click Cancel, you will be presented with the modal below. Select the appropriate Reject Reason
and be sure to add any Error Details
in the textbox to keep a record in Salesforce of the Error and what was done to rectify it.
Once you click Save, the Payment Request
Status
will be set to Cancelled
and the Reject Reason
and Error Details
will be saved also.
You should not Cancel any Payment Request
in the Status
of Awaiting Approval
if you have not uploaded the BPR Results file.
Status | Description | Logic |
---|---|---|
Claimed Amount
The Amount submitted to PRODA for Claiming. This value is taken from the Invoice Line Item
.Claim Balance
at the time of creation.
Claim Date
The date the claim was submitted to PRODA. Set to TODAY
Reject Reason
If the Payment Request
was rejected by PRODA, this field represents the reason (reason code
) they provide.
Paid Amount
The actual amount paid by PRODA. This may be different to the Claimed Amount
. This is populated based on the Claim Method:
API: populated via the Remittance Notification
BPR File: populated via the BPR Remittance File
import
Paid Date
The date the Paid Amount
was paid by PRODA. This is populated based on the Claim Method:
API: set to the date the Remittance Notification was received
BPR File: set to the date the BPR Remittance File
import was processed
Not Paid Amount
Formula field representing the amount not paid by PRODA, or the Claimed Amount
less the Paid Amount
.
IF(ISBLANK( maica__Claimed_Amount__c
), 0, maica__Claimed_Amount__c
- maica__Paid_Amount__c
)
ABA Export
The ABA Export
that the Payment Request
has been included in. You can learn more about that here.
NDIS Reference
The identifier or reference assigned to the Payment Request
once it has been submitted for claiming via the API. This is provided in the response from the API and populated in Salesforce.
Note: to ensure consistency in the Payment Request records, the NDIS Reference will be populated with the Claim Reference when Claim Method = BPR File
Claim Reference
Formula field that generates a unique value that is used to identify the Payment Request
in the BPR File claiming process.
Claim Reference Index
Replica of the Claim Reference
field but created as a Text (External ID) field to leverage Salesforce indexing and support working with large data volumes. Managed via a Maica Trigger.
Last NDIS Sync
The date and time of the last sync with PRODA. Populated only when the Claim Method = API.
Error Details
Stores the details of any unexpected errors returned in the API submission to PRODA. Populated only when the Claim Method = API.
Failed
The Payment Request
has not been successfully submitted for processing to PRODA.
Set via the API response from PRODA. Not applicable when Claim Method = BPR File.
Incomplete
The Payment Request
has been returned from PRODA as it considers details missing. Please review/amend and resubmit using the Claim button at the Invoice
level.
Set via the API response from PRODA. Not applicable when Claim Method
= BPR File.
Awaiting Approval
The Payment Request
has been submitted to PRODA and Maica is awaiting a response.
The Payment Request
will be set to this Stat
us following the BPR File export. Not generally applicable when Claim Method = API as the response is real-time.
Pending Payment
The Payment Request
has been accepted/approved by PRODA and Maica is awaiting payment confirmation.
When Claim Method = BPR File, the Results file import will set this Status for all SUCCESSFUL
rows in the file.
Cancelled
The Payment Request has been cancelled by a Maica user via the Credit Management QA (at the Invoice
level) or the Cancel QA at the (Payment Request
level).
Applies only when the Credit Management Quick Action is used at the Invoice
level OR the Payment Request
has been updated directly using the Cancel QA (defined below).
Rejected
The Payment Request
has been rejected by PRODA.
When Claim Method = BPR File, the Results file import will set this Status for all ERROR
rows in the file.
Paid
The Amount (from the Paid Amount
field) has been processed by PRODA.