> For the complete documentation index, see [llms.txt](https://kb.maica.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.maica.com.au/general-information/glossary.md).

# Glossary

## Object Diagram

The diagram below illustrates the various components in the Maica solution and the relationships between them.

![Entity Relationship Diagram](/files/mYyge3c7Vl7g1BSGQJHX)

Maica extends many of the **standard** Salesforce objects that you may already be familiar with, such as `Contact`, `Opportunity` and `Product`.  A few **custom** (or new) objects will also be introduced to your Salesforce organisation that are used to facilitate core Maica functionality, such as `Plan`, `Service Booking` and `Payment Request`.

The key data objects being used by Maica are listed below with a description of their purpose and relationship to other data elements within the solution.

* **Contact:** represents a person, such as a Participant, partner, supporter, referrer, guardian, etc
* **Account:** represents an organisation, such as a Provider, commercial partner, household, etc
* **Opportunity & Opportunity Product:** tracks any potential revenue, such as service agreements, product sales, etc
* **Product & Price Book:** defines the underlying product structure from the NDIS, including support category, support item number, purpose, etc
* **Case:** represents any incoming enquiry, complaint, issue as well as a set of support coordination features
* **Service Contract:** represents the actual delivery contract once a service agreement (via opportunity) has been finalised
* **Plan:** represents the overall NDIS plan for a participant which is automatically synced from the NDIA via their APIs
* **Plan Budget:** represents a plan's recorded budget items which are automatically synced from the NDIA via their APIs**‍**
* **Service Booking:** represents a support category budget that can be created/amended directly from within Salesforce; also automatically synced to the NDIA
* **Booking Item:** represents the individual budget items within a service booking which can be created/amended directly from within Salesforce
* ‍**Invoice:** represents the mechanism of entering completed services (either internal or external) which require automatic claiming from the NDIA
* **Invoice Line Item:** represents an individual support item (`product`) that is to be automatically claimed from the NDIA
* **Payment Request:** represents the mechanism for submitting an automated claim to the NDIA and triggering payment (once approved)