> For the complete documentation index, see [llms.txt](https://kb.maica.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.maica.com.au/getting-started/installation.md).

# Installation

{% hint style="info" %}
We recommend installing Maica in a **Sandbox** **first** prior to your Production instance
{% endhint %}

## Install Maica from the AppExchange

Maica is a managed package that can be viewed via the Salesforce [AppExchange](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000Hh1RDUAZ).  For Maica to remain compliant with the NDIS and data sovereignty requirements, you'll need to contact Maica and have our team install the App for you into your Salesforce environment.  Why is this?  **We need to physically verify that your Salesforce instance is located in Salesforce's Australian data centre.**

You can either grant the Maica team access to your environment and we can do this on your behalf, or, alternatively, you can send us a screenshot of your **Company Information** from Salesforce **Setup**.  Just make sure this includes the `Instance` like the image below.

<figure><img src="/files/43UzSnzEXHl3D1w8JaWp" alt=""><figcaption><p>Your Company Information Settings via Salesforce Setup</p></figcaption></figure>

{% hint style="info" %}
To confirm your instance is located in Australia, the Instance will have an `AUS` prefix
{% endhint %}

## Pre-Installation Steps

The steps below must be completed or validated (as they may already be done in your Salesforce environment):

### Lightning Email Templates - Folders and Enhanced Sharing

Ensure the `Folders and Enhanced Sharing` setting is turned ON.

<figure><img src="/files/tqtIbx0Yo3MAugwEhYPF" alt=""><figcaption><p>Lightning Email Templates - Folders &#x26; Enhanced Sharing</p></figcaption></figure>

{% hint style="danger" %}
If the `Folders and Enhanced Sharing` setting is not turned on before installing the Maica package, you'll receive an email notifying you that the package failed to install.
{% endhint %}

<figure><img src="/files/Hq8tZtrbm96MzpEGhST8" alt=""><figcaption><p>Salesforce Error Email when Folders and Enhanced Sharing is not enabled at Maica Package Install</p></figcaption></figure>

## Next Steps

Whilst we have done our very best to pre-configure as many of the Salesforce settings as possible, there are some steps that cannot be completed as part of the App install.  There are some required **post-install steps** that are discussed in the next section.