> For the complete documentation index, see [llms.txt](https://kb.maica.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.maica.com.au/general-information/client-management-settings/email-management.md).

# Email Management

As part of the Maica installation, we’ve created standard email templates to notify an internal user when key events happen. 

<figure><img src="/files/jxBehSXXiPBIf1W5laZc" alt=""><figcaption><p>Maica Email Management settings</p></figcaption></figure>

{% hint style="info" %}
If you'd prefer to use your own email templates for these notifications, you can learn more about Salesforce Email Templates [here](https://help.salesforce.com/s/articleView?id=sf.email_templates_lightning_parent.htm\&language=en_US\&type=5).
{% endhint %}

The following email notifications have been set up as part of the Maica installation.

<table><thead><tr><th width="222.33333333333331">Email Template</th><th>Purpose</th><th data-hidden></th></tr></thead><tbody><tr><td>Maica Plan Change Dates Notification</td><td>An internal email sent when the End Date of a Plan is updated</td><td></td></tr><tr><td>Maica Service Booking End Date Approaching Notification</td><td>An internal email sent when the End Date of a Service Booking is approaching</td><td></td></tr><tr><td>Maica Service Booking Utilisation Notification</td><td>An internal email sent when the Utilisation % of a Service Booking is approaching the level set in Client Management Settings</td><td></td></tr><tr><td>Maica PRODA Device Expiry Reminder</td><td>An internal email sent when the PRODA Device expiry is approaching</td><td></td></tr></tbody></table>