# Delivery Activities

[Delivery Activities](/client-care-reference-data/delivery-activities.md) are the ultimate output of work being done and recorded in **Maica Client Care**. The majority of the time, Delivery Activities will be the result of **Appointments** and services having been delivered to Participants. 

<figure><img src="/files/DYxMjhinjZ6TfaO6af6w" alt=""><figcaption></figcaption></figure>

### Delivery Activities Attributes

The following Delivery Activities Attributes are applicable for the purposes of managing these records:

<table><thead><tr><th width="284">Attribute</th><th>Description</th></tr></thead><tbody><tr><td>Participant</td><td>A link to the Paricipant (Contact) to whom the service was delivered.</td></tr><tr><td>Status</td><td>The following values are available:<br><br><code>Planned</code> (the activity is planned to be delivered), <br><code>Under Review</code> (the activity experienced some validation errors, such as check-in times and needs to be reviewed), <br><code>Cancelled</code> (the activity has been cancelled and will be billed as a cancellation, if appropriate), <br><code>Completed</code> (this activity has been completed and is ready to be billed)</td></tr><tr><td>Appointment</td><td>A link to the Appointment during which the service was delivered.</td></tr><tr><td>Appointment Service</td><td>The service delivered within the Appointment to the Participant, comprised of a number of related Support Items.</td></tr><tr><td>Quantity</td><td>The Quantity is calculated in <code>Hours</code> for the purposes of being able to claim, for example, a 45 minute Appointment will be shown as <code>0.75</code>.</td></tr><tr><td>Claim Type</td><td>The claim type as derived from the Appointment Service and selected by the end user at the time of managing the Appointment.</td></tr><tr><td>Support Item</td><td>The Support Item (Service) marked for billing and claiming; this is determined by the <a href="/pages/ztd0mxfj2hm8AH6Swrsd">Billing</a> processes within Maica.</td></tr><tr><td>Billing Status</td><td>The following values are available:<br><br><code>Requested</code> (the activity is requesting for billing), <br><code>Pending</code> (the activity has been marked for billing and is awaiting processing), <br><code>Generated</code> (this activity has been billed, Invoice Line Item has been generated, and is being claimed)<br><code>Processed</code>(the activity has been billed and claimed)<br><code>Rejected</code>(the activity has been rejected in the billing and claiming process)</td></tr><tr><td>Billing Date</td><td>The date on which the billing (Invoice Line Item) was created for the purposed of claiming.</td></tr><tr><td>Invoice Line Item</td><td>The actual Invoice Line Item created as part of the Maica Billing processes.</td></tr><tr><td>Agreement Item</td><td>The Service Agreement Item against which this service will be billed and claimed.</td></tr></tbody></table>

{% hint style="info" %}
If the Maica Billing processes can't identify the relevant details, the Delivery Activity will be marked as `Billing Status = Review`.
{% endhint %}


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