> For the complete documentation index, see [llms.txt](https://kb.maica.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.maica.com.au/appointment-management/creating-appointments/step-2-location.md).

# Step 2: Location

The second tab captures details around where the **Appointment** is happening as well as potentially setting up recurring **Appointments**, as described in the below table.

<figure><img src="/files/3ehDF0jEstn6yd1gT8sB" alt=""><figcaption></figcaption></figure>

There are three ways to capture a Location as described in the table below.

<table><thead><tr><th width="217">Captured Information</th><th>Description</th></tr></thead><tbody><tr><td>Location</td><td>This allows for the selection of existing Location recorded in <strong>Maica Client Care</strong>. When this is selected, any associated Accomodation records are then shown to enable the selection of a specific residential location.</td></tr><tr><td>Participant Address</td><td>Maica Client Care enables the selection from a list of all recorded Mailing Address values for each Participant associated with the <strong>Appointment</strong>.</td></tr><tr><td>Manual Address</td><td>In cases where the <strong>Appointment</strong> is to be held at a location not previously recorded, the user can enter an address manually to be captured against this <strong>Appointment</strong>.</td></tr></tbody></table>

### Travel Management

**Maica Client Care** integrates with Google Maps to determine travel times. When selecting a location for any given Appointment, **Maica Client Care** will use Google to determine both the required travel time to the Appointment as well as the travel time from the Appointment.

As a user, you have four choices for both the origin (from which travel will be started) and the destination (to which travel will complete), including the following options:

<table><thead><tr><th width="272">Travel Option</th><th>Description</th></tr></thead><tbody><tr><td>Home Address</td><td>This is the address on the Salesforce User profile linked to the Resource record.</td></tr><tr><td>Primary Location</td><td>This is a lookup on the Resource record which is associated with a location containing an address.</td></tr><tr><td>Previous/Next Appointment</td><td>This is either the previous Appointment (in cases where travel is to an Appointment) or the next Appointment (in cases where travel is from an Appointment).</td></tr><tr><td>Current Location</td><td>The current location of the Resource (User) using <strong>Maica Client Care</strong>.</td></tr></tbody></table>

### Recurring Appointments

Recurring Appointments happen on a regular schedule and Maica Client Care will create these in advance based on the information provided at the time of creating the Appointment by completing the following fields.

<table><thead><tr><th width="160.33333333333331">Field Name</th><th width="130">Field Type</th><th>Notes</th></tr></thead><tbody><tr><td>Start</td><td>Date</td><td>The Start Date of the recurring Appointment.</td></tr><tr><td>End</td><td>Date</td><td>The End Date of the recurring Appointment.</td></tr><tr><td>Frequency</td><td>Picklist </td><td>This enables the selection of the following values: <code>Daily</code>, <code>Weekly</code>, <code>Monthly</code>, <code>Quarterly</code>, <code>Annually</code></td></tr><tr><td></td><td></td><td></td></tr><tr><td>Repeat Every</td><td>Number</td><td>This captures the interval based on the Frequency, for example if <code>Weekly</code> is selected, then the number <code>2</code> means <code>Every 2 weeks</code>.</td></tr></tbody></table>

### Recurring Appointment Cost Calculation

When creating (or managing) recurring Appointments, **Maica Client Care** calculates the projected cost of this series of Appointments as shown in the below screen.

<figure><img src="/files/TQRtrtTnob6qov4x2g4W" alt=""><figcaption></figcaption></figure>

The cost calculation is triggered by clicking the `Calculate Cost Breakdown` link and the following three values are shown:

* **Cost of Appointment** which is the cost of a specific Appointment in the series based on the determined support item.
* **Total Utilised** which is the total amount used so far (at the time of a specific Appointment) from the identified service agreement from which the funds will be drawn.
* **Total Remaining** which is the total amount remaining on the service agreement at the time of a specific Appointment.

{% hint style="info" %}
When the `Total Remaining` or the `Appointment Cost` amounts are shown in red, this means that there are insufficient funds in the service agreement and it is unlikely that payment/claiming/invoicing will be successful. &#x20;
{% endhint %}