# Invoice Generation Flow Logic Maica Client Care can automatically generate Invoices upon the completion of Appointments as per the flow shown below. {% hint style="info" %} For each **Appointment Service** for each Participant within an Appointment, **Maica Client Care** generates an associated **Delivery Activity** to capture the service, date, time, and participant having received the **Appointment Service**. It is these Delivery Activity that Maica Client Care's invoice generation flow uses to generate **Invoices** and **Invoice Line Items**. {% endhint %}

Maica Client Care Invoice Generation Flow

The following logic applies to each claim type as specified on the [Delivery Activity](/client-care-reference-data/delivery-activities.md).
Caim TypeMaica Action Description
Provider TravelWhen Provider Travel has been selected as the claim type for a given Delivery Activity, Maica Client Care will check the Chargable Travel Cap setting and ensure that only the maximum allowable amount can be charged.

This calculation is done based on the Quantity on the Invoice when compared with the allowable kms from the Setting.
CancellationWhen Short Notice Cancellation has been selected as the claim type for a given Delivery Activity, Maica Client Care will check the Short Notice Cancellation Period setting and ensure that the delivery activity falls within the configured tolerance.

For example, if the Short Notice Cancellation Period is set to 4 days and the delivery activity date is within 4 days or less, Maica Client Care will include this in the invoice. Where the tolerance has been exceeded, Maica Client Care will not include this in the invoice.
RatiosMaica Client Care supports ratios, which are set on the Appointment management screen for participants and resources. The following calculation logic applies:

(Number of Resources * Unit Cost of Service)/Number of Participants
All OthersAll other claim types are automatically included in the invoice as generated following the completion of the Appointment.
### Checking for existing Invoice As the invoice generation flow runs, it will check for an existing invoice within the period of invoicing, for example `weekly` will result in a weekly invoice to be generated. If an existing invoice has been found, **Maica Client Care** will add invoice line items to this invoice. Where an invoice is not found (for example, at the beginning of the invoice period), **Maica Client Care** will generate an invoice. {% hint style="info" %} This generation flow can be amended (or disabled) to implement your required logic using standard Salesforce [Flow](https://help.salesforce.com/s/articleView?id=sf.flow.htm\&language=en_US\&type=5) configuration. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://kb.maica.com.au/maica-billing-processes/maica-billing-processes/invoice-generation-flow-logic.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.