> For the complete documentation index, see [llms.txt](https://kb.maica.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.maica.com.au/appointment-management/appointment-cost-calculation.md).

# Appointment Cost Calculation

**Maica Client Care** calculates the cost of Appointments, both for single or recurring Appointments and validates this against an active service agreement for each participant, as shown in the below video.

{% embed url="<https://app.arcade.software/share/htc5MY23ooKU9efsekWO>" %}

### Cost Calculation of a single Appointment

The cost of a single Appointment is calculated based on the applicable support item; this is determined by the `Service Day`, `Service Time`, as well as the associated [appointment service](/client-care-reference-data/appointment-services.md) from which the support items are taken.

<figure><img src="/files/aJ6jANYiFTiG9PIfWcRT" alt=""><figcaption></figcaption></figure>

### Cost Calculation of a Recurring Appointment

The cost of a recurring Appointment takes the single Appointment cost calculation and spans this across the projected timeline of the recurring series. The following values are calculated:

* **Cost of the individual Appointment** (any one instance within the recurring series)
* **Total Utilised** which accumulates over time to add up to all Appointments in the recurring series
* **Total Remaining** which are the funds remaining following the completion of the Appointments within the recurring series.

<figure><img src="/files/k0BfFzEE8sbpVYVAc9XL" alt=""><figcaption></figcaption></figure>

### Price Book Selection based on Service Region

Maica offers the ability to charge different prices for the same Support Item depending on the Service Region, including:

* `Default`
* `National Non Remote`
* `National Remote`
* `National Very Remote`

{% hint style="info" %}
In order for this to function correctly, select the `Non Remote` price book on the `Service Agreement`, as there are arranged by `State` and let `Maica` find the `Remote` and `Very Remote.`
{% endhint %}

In order for Maica to know which Price Book to use, an attribute called `Service Region` exists on both the `Price Book` and the `Appointment`. Maica uses the following execution logic to evaluate from which `Price Book` to draw the unit price of the support item:

* If `Service Region` on the `Appointment` is marked as `Default` then pricing will be derived from the `Service Aagreement`, either using the associated `Price Book` or a stated `Rate`.
* If `Service Region` is any other value, Maica will find the corresponding `Price Book` marked with the same `Service Region` as the `Appointment` and use this pricing.&#x20;

<figure><img src="/files/YbOFSVSZwsiiUdR9d9Y0" alt=""><figcaption><p>Service Region on a Price Book</p></figcaption></figure>

<figure><img src="/files/qtimuKtJWk2gy4wMez1p" alt=""><figcaption><p>Service Region on an Appointment via Custom Fields</p></figcaption></figure>

{% hint style="info" %}
In order to set the `Service Region`, bring this field into the `Appointment` using custom fields via `Setting`. The default value for `Service Region` is `Default` so if this feature is not required, simply don't change anything.
{% endhint %}